As we bid farewell to another year, we want to extend our heartfelt gratitude to the incredible ISAM community—our cherished customers, dedicated team, and everyone who has been a part of our journey. It's been a year filled with successes and milestones, and we're excited to share some highlights.
A Year of Savings and Success
First and foremost, we'd like to express our appreciation to our valued customers. In the past year, ISAM has played a pivotal role in helping our customers achieve remarkable success, both financially and operationally. Through our Software Asset Management (SAM) services, our customers have realized tens of millions in software savings. These savings have not only reduced costs but also enhanced software licensing compliance—a critical aspect of modern business operations.
Loyalty and Longevity
One of the most significant achievements we're proud to highlight is the unwavering loyalty of our customers. ISAM has retained 100% of its customers for another year of service. What's truly remarkable is the longevity of our customer relationships, with an average service duration of 14.0 years. In an era where organizations have numerous options for external consulting support, the fact that our customers have remained devoted for so long speaks volumes.
Many of our clients have been with ISAM for over two decades, with several approaching and fully committed to celebrating 25 years of continuous collaboration. ISAM's journey with these customers began by helping them negotiate their initial software Enterprise License Agreements (ELAs), and we continue to bring additional software savings to the table. This level of enduring commitment is rare in a landscape where the U.S. Bureau of Labor Statistics estimates a 65.1% failure rate for businesses after a decade.
The ISAM Difference
So, what's the secret behind ISAM's remarkable success and lasting customer relationships? It's a powerful combination of factors. Our team is composed of highly skilled consultants, most of whom embarked on their software asset management careers nearly three decades ago. Their expertise, coupled with 27 years of benchmarking software costs, forms the foundation of ISAM's capabilities.
However, the heart of our success lies in our exceptional customers. They have placed their trust in ISAM to guide them on their software asset management journey. Their willingness to collaborate, adapt, and evolve with us has been a driving force behind the achievements we celebrate today.
Looking Forward to New Horizons
As we reflect on this wonderful year, we're filled with gratitude and excitement for the future. ISAM remains committed to delivering software savings and compliance to all those who embark on this transformative journey with us. We're eager to continue our mission of helping organizations thrive in an ever-evolving technological landscape.
Thank you for being a part of ISAM's year in review, and here's to many more years of shared successes, growth, and innovation.
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